Before you decided to buy a specific article from an online store, from eBay, Etsy, Amazon or the like, which factor weighs most? This situation is based on that you’ve never dealt with this shop owner or any sales staff serving in it. Worries are inevitable; no matter it’s for the quality of the products or the service, and or the delivery. When there isn’t any info for reference, the usual practice of a buyer is to see the store’s rating and customer reviews. In this case, the importance attached to a store’s rating and reviews may be too heavy. Does a store’s rating and customer reviews really matters? Yes, of course and it really matters a lot. However, there is a but in it cause the shop owner may temper the ratings and reviews.
As eBay, Etsy and nearly all e-business platform providers offer a rating system for the buyers to evaluate the quality of the deal, including the service, products, logistics and also the latter coming maintenance, marking a store has become a common practice when the transaction has been finished. Whether a store can get good mark and positive review or not are mainly determined by the quality of the products and service.
But what should we do if after researching the store’s customer ratings and reviews the picture looks bleak, yet we still want to place the order. Maybe it’s for the amazing price, or maybe the critical comments are mainly point to the aspect is out of your concern (such as impatient phone service, delay reply).
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First, contact the shop owner through email or start a voice chat by dropping a call to test their response speed. If the call cost is a little high, then try to find if they have a Skype and other free live chat account available. Ask some general questions related to the items you’re intended to buy and also express your concerns about the negative feedbacks to see if they can give a reasonable explanation. Try first by yourself, your decision is up to you not anyone else. If you think their service is OK and the quality is within your acceptable range. Why not give it a try?
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If you still can make your final decision, try to find its affiliated shops, facebook page, blogs and other kinds of social media site. Read the comments, reviews and feedbacks on those sites; and see if they’re active or not. If they’re sensitive with the negative reviews and have made efforts to try to solve them, then the store is somehow reliable. And if they just neglect the bad comments on their page, then please be cautious.
www.8seasons.com offers qualified beads, and jewelry making supplies to worldwide. Visit their official website to view their customer feedbacks.
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